Privacy Policy

Introduction

This Privacy Policy describes how Asmi Tea (“we”, “our”, “us”) collects, uses, shares, and protects your personal information through our website asmitea.com (the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable Indian laws. If you do not agree, please do not use the Platform.

We operate only within India, and your data is primarily stored and processed in India.

1. Information We Collect

We collect personal data when you:

• Register or create an account
• Place an order
• Interact with our services

Types of Data Collected:

• Name
• Date of birth
• Address
• Phone number
• Email ID
• Payment details (card, bank, etc.)
• Identity/address proof (if required)
• Behavioral and preference data

Sensitive data is collected only with your consent.

You may choose not to provide certain information, but this may limit your access to some services.

2. How We Use Your Information

Your data is used to:

• Process and fulfill orders
• Improve user experience
• Provide customer support
• Send updates, offers, and marketing communications
• Detect fraud and ensure security
• Conduct research and analytics
• Enforce terms and policies

You can opt-out of marketing communications anytime.

3. Sharing of Information

We may share your data with:

• Internal teams and affiliates
• Sellers and logistics partners
• Payment service providers
• Third-party service providers

We may also disclose data:

• To comply with legal obligations
• To prevent fraud or illegal activities
• To protect user safety and rights

⚠️ Note: Third-party platforms have their own privacy policies. Please review them before sharing data.

4. Security Measures

We implement reasonable security practices to protect your data.

However:

• Internet transmission is not 100% secure
• Users are responsible for protecting login credentials

5. Data Retention & Deletion

You can delete your account via your profile settings.

Upon deletion:

• All account data is removed
• Access is permanently lost

We may retain data if:

• Required by law
• Needed for fraud prevention
• Pending transactions exist

Some anonymized data may be retained for research and analytics.

6. Your Rights

You have the right to:

• Access your data
• Update or correct your information
• Request data deletion

7. Consent

By using our Platform, you consent to:

• Data collection and processing
• Communication via SMS, calls, email, or messaging apps

You can withdraw consent anytime by contacting us.

📩 Subject line: Withdrawal of consent for processing personal data

8. Policy Updates

We may update this Privacy Policy periodically.

You are advised to review it regularly for changes.

9. Grievance Officer

Email: contact@asmitea.com
Phone: +91 9983498111

Important Security Note

We will never ask for:

• Debit/Credit card PIN
• Net banking password

If anyone requests such details claiming to be Asmi Tea, report immediately to authorities.