Refund and Returns Policy

A Commitment to Your Experience,

At AsmiTea, we take great care in delivering products that reflect our standards of sourcing and consistency. If your experience does not meet expectations, our team is here to assist you in a fair and prompt manner.

For any concerns, please reach out to us:
📧 Email: contact@asmitea.com
📞 Phone: +91 9983498111

Cancellations

• Cancellation requests must be initiated within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once the order has been shipped, cancellation will not be possible.

However:

• Orders may still be eligible for replacement or refund if the product is found to be unopened, damaged, or unfit for consumption.

Returns & Replacements (Operational Issues)

We request you to report the following issues within 48 hours of delivery:

Damaged Product

• Share clear images of the product and packaging at our email.
• Upon verification, a replacement or refund will be initiated.

Incorrect Product Delivered

• Product must be unused and unopened.
• Notify within 48 hours with supporting proof.

Quality Concerns (Taste / Experience)

We understand that tea is a personal experience.

• If you are not satisfied with the taste or quality, you may reach out to us within 7 days of delivery.
• Each request will be reviewed on a case-by-case basis to ensure a fair resolution.

Important Conditions

• For operational issues, reporting within 48 hours is mandatory.
• Requests raised beyond this timeframe may not be accepted.
• For quality-related concerns, requests will only be considered within 7 days of delivery.
• Items must be in unused condition with original packaging, unless the issue relates to quality.
• Requests without valid proof (images/videos) may not be processed.
• Replacement will be delivered within 5-7 business days.

Refunds

• All refunds are processed after internal quality checks and verification.
• Once approved:

1. Refunds will be credited within 5–7 business days.
2. Amount will be refunded to the original mode of payment only.

Non-Eligibility

Refunds or replacements may not be processed if:

• The product has been used, tampered with, or mishandled.
• Required proof is not provided.
• The request falls outside the defined timelines.

Policy Updates

Asmi Tea reserves the right to update or modify this policy at any time without prior notice.
We recommend reviewing this page periodically.